We, ARCC Innovations Limited, are committed to protecting the privacy and confidentiality of information provided by all users of this website.  This privacy policy explains how we use and protect the information that you provide to us.


Consent: You can access most of the pages on our website without giving us your personal information.  However, where you have the option to provide us with your personal information through our website, by submitting your personal information, you consent to our use of the information as set out in this privacy policy and in the privacy statements that appear on the forms through which you submit your personal information.


Use of Information: It is important to us that you should be able to use and enjoy our website without having to reveal more information than is necessary. However, knowing some information about our users is necessary to ensure that our service is continually improved.  We may from time to time contact you by mail, telephone, or email to provide information that may be of interest to you, including details about the services we offer, newsletters, research, surveys and product updates.  We may disclose your information to our agents and service providers for these purposes.

If we enter into a joint venture or our business is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.  If you change your mind about being contacted in the future, please let us know. 


Barclaycard partnership: We do not see or keep credit card details and advise you not to supply this kind of information, other than through our trading partnership with Barclaycard, where your information is securely protected by encryption and certification, all within their protective software.


IP logging and cookies: When you visit our website, our server will automatically record your IP address and the time and duration of your visit.  Please see our cookies policy for more information on how we use cookies on our website.


Links: We are not responsible for the privacy and data protection practices of other websites which may be reached through links contained in this website.  You should be aware that when you leave this website and move into any linked website, you should read the privacy and data protection policies and statements contained on any such linked website. 


Google Analytics: Our website uses Google Analytics, a web analysis service provided by Google, Inc.  Please see our cookie policy for more information.


Third parties: We comply with the relevant legal requirements and take all reasonable care to ensure that your information is secure and private and is only seen by responsible third parties. However, we cannot be held responsible for the actions of any third party who receives or obtains access to the information, nor for any breach of security.  Third parties will not contact our customers and we will not pass any of your details on to third parties for profit or otherwise. In any event, your personal details may be shared with third party organisations contracted by us to provide services, such as delivery.


Data protection:  We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  We will retain your information for a reasonable period or as long as the law requires.


Sharing data with our supply chain: The data which we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA).  It may also be processed by staff operating outside the EEA who work for ARCC Innovations or for one of its suppliers.  Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.  By submitting your personal data you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to our website, any transmission is at your own risk.  Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.


Accessing your personal information: You have a right to ask us to provide you with the information we hold about you and to have any inaccuracies corrected.  Any access request may be subject to an administrative fee of £10 to meet our costs in providing you with details of the information we hold about you.


Updates: Any changes to our privacy policy in the future will be posted to this website and, where appropriate, through e-mail notification.


Contact: All comments, queries and requests relating to our use of your information are welcomed and should be addressed by email to or in writing to our registered address.


This privacy policy forms part of the terms of use that govern your use of our website.